This Privacy Policy explains how 2See2Know Pty Ltd (ACN 698 411 942), trading as Liveably (Liveably, we, us or our), collects, holds, uses and discloses personal information through the beta version of the Liveably inspection application for iPhone (App). This includes personal information of App users and of other individuals (such as residents or occupants of inspected premises) whose personal information may be incidentally captured through use of the App.
The App is provided to authorised staff of organisations (Pilot Organisations) participating in the Liveably pilot program (Pilot Program).
This Privacy Policy applies only to the beta version of the App and the Pilot Program. It does not apply to any other Liveably product, service or website. If a Pilot Organisation becomes a customer of Liveably's full service, the information collected through the App during the Pilot Program, including Inspection Photographs, will be carried over to that service and will then be governed by the privacy policy that applies to it.
We handle personal information, meaning any information about an identified individual or an individual who can be identified (directly or indirectly), in accordance with the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
Please read this Privacy Policy carefully. By using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information as described in it.
1Who collects your personal information?
1.1The operator of the App is 2See2Know Pty Ltd (ACN 698 411 942) whose registered office is at Suite 205, Level 2, 350 George Street, Sydney NSW 2000.
1.2The Pilot Organisation that requests, issues or manages your App account may also collect, access or control information generated through your use of the App. Inspection Photographs and inspection records created through the App belong to the Pilot Organisation, not to the individual user who created them, and are not affected by a user leaving the Pilot Organisation or their App account being closed. The Pilot Organisation may use inspection information for its own operational purposes, subject to the terms of its agreement with Liveably and applicable privacy laws. You should refer to that organisation's privacy policy for information about its handling of personal information.
2What information does the App collect?
Depending on how you use the App, we may collect the following information:
- Account and contact information: Depending on the account arrangements agreed with the relevant Pilot Organisation, we may collect your name, your username (which may be in email-address format but does not need to be an active email address), the name of your Pilot Organisation, and your job title/role.
- Session information: When you sign in, the App securely transmits your username and password to our server so that your credentials can be checked. The App does not store your username or password on your iPhone. After authentication, the App stores a session token in the secure storage provided by your device. The session token is used to keep you signed in and to authorise your access to the App.
- Inspection photographs: We collect photographs of properties owned or managed by the Pilot Organisation (Inspection Photographs) taken or uploaded through the App. Inspection Photographs may incidentally capture personal information, such as images of people, visible names, documents or personal belongings. We do not intentionally collect personal information or sensitive information (as such terms are defined in the Act) through the App; however, Inspection Photographs may incidentally capture such information.
- Inspection Photograph metadata: We may collect information associated with an Inspection Photograph, including the date and time it was taken, its GPS location (used to associate the photograph with the relevant property), relevant device details, and device key information used to cryptographically sign the photograph so that its integrity can be verified and alterations can be detected.
- Property and inspection information: We may collect information identifying or relating to a property shown in an Inspection Photograph, including the address or location of the property.
- Technical and usage information about the device and the operation or use of the App, such as an IP address, device identifiers, general location information, browser language, access times, date and time stamps, information about the features you use, the type, size and filenames of attachments you upload to the App.
3How do we collect personal information?
3.1We may collect personal information:
- from your Pilot Organisation when it requests, authorises or manages your account;
- from you when you sign in to or use the App;
- when you capture or upload Inspection Photographs;
- automatically from your device when you use the App, subject to applicable device settings and permissions;
- when you or your Pilot Organisation contact or communicate with us; and
- when you or your Pilot Organisation provide personal information to us as part of your dealings with us.
3.2You may decline or withdraw device permissions through your iPhone settings; however, some App functions may not operate properly without access to the camera, location services or other required device features.
4Why do we collect and use personal information?
4.1We collect, hold and use personal information to:
- establish and manage App accounts;
- authenticate users and manage access to the App;
- provide the App and conduct the Pilot Program;
- enable users to carry out and record property inspections;
- analyse Inspection Photographs to identify or assess potential property defects;
- provide inspection records and results to the relevant Pilot Organisation;
- operate, test, secure, maintain and improve the beta version of the App;
- respond to enquiries, privacy requests and complaints; and
- comply with applicable legal obligations.
4.2If requested information is not provided, or relevant device permissions are not granted, you may be unable to sign in to the App or use some or all of the App's functions. Because analysis of Inspection Photographs by the AI Services described in section 5 is a condition of using the App, you will be unable to use the App if you do not consent to that analysis.
5Use of Artificial Intelligence
5.1Liveably uses third-party artificial intelligence services, currently Google's Gemini service, OpenAI's models and Anthropic's Claude models (together, the AI Services) to analyse Inspection Photographs to identify and describe potential property defects, hazards or other matters that may require review. Liveably may use any one or more of the AI Services, and may change which of them it uses from time to time. Inspection Photographs submitted for analysis may incidentally contain personal information of individuals, including residents or occupants of the inspected premises.
5.2Analysis by the AI Services is intended to assist authorised users to identify matters for further consideration. AI-generated results do not replace an inspection, assessment or decision by an appropriately qualified person where professional judgment is required.
5.3The AI Services may fail to identify a defect, incorrectly classify an item or generate incomplete or inaccurate information. Users should review the original Inspection Photographs, relevant property information and any AI-generated results before relying on them or taking action.
5.4Liveably does not use the AI Services to make decisions solely by automated means about a person's eligibility for services, funding, healthcare, housing or other legal or significant rights or interests. AI-generated results are provided as informational outputs only, and any decision affecting a person's rights or interests remains the responsibility of the Pilot Organisation and its appropriately qualified personnel.
5.5Liveably does not use Inspection Photographs, associated information or AI-generated results collected through the Pilot Program to train its own artificial intelligence models. Under Liveably's agreements with Google, OpenAI and Anthropic, information submitted to the AI Services for analysis is not used by those providers to train their general AI models.
6Use of Google Maps
6.1The App uses Google Maps to assist users in locating and identifying properties depicted in Inspection Photographs.
6.2When Google Maps is used, Google may collect device, location and usage information in accordance with Google's privacy policy (https://policies.google.com/privacy) and service terms. Google's handling of that information is governed by those documents.
7Who do we disclose information to?
7.1We may disclose information collected through the App to:
- the Pilot Organisation that issues, requests or manages your account, including its authorised personnel;
- Google, OpenAI and Anthropic, as providers of the AI Services described in section 5, and Google, for the Google Maps functionality described in section 6;
- service providers that host, support, secure or maintain the App and its related systems, who are required to handle personal information in accordance with applicable privacy obligations;
- our professional advisers where reasonably necessary;
- a person or organisation where you have authorised the disclosure; and
- government agencies, regulators, courts or other persons where disclosure is required or authorised by law.
8Overseas processing and disclosure
8.1Inspection Photographs and other App data held on our servers are stored in Australia.
8.2The AI Services and Google Maps may process or store information outside Australia, including in the United States. The countries in which Google, OpenAI and Anthropic process information may vary depending on their systems and service arrangements.
8.3Where the APPs apply to an overseas disclosure of personal information, we will take reasonable steps required by the Act in relation to the overseas recipient.
9How long is information retained?
9.1Inspection Photographs will remain in the App's local storage for 30 days, after which they will be removed from the App's local storage in accordance with the App's normal operation.
9.2Inspection Photographs stored on our servers are retained on behalf of the Pilot Organisation for as long as it continues to use the App or Liveably's services, unless:
- the Pilot Organisation instructs us to delete them earlier;
- an individual makes a deletion request that we are able and required to action;
- a longer period is required or authorised by law; or
- retention is reasonably necessary to establish, exercise or defend legal claims.
9.3Other personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required or authorised by law.
9.4When information is no longer required, including after a Pilot Organisation stops using the App and Liveably's services without becoming a customer, we will take reasonable steps to delete, destroy or permanently de-identify it, subject to applicable legal and technical requirements.
10Access, correction and deletion requests
10.1Any individual whose personal information we hold, including residents or occupants of inspected premises, may contact us to:
- request access to personal information we hold about you;
- request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading;
- request deletion of your personal information or Inspection Photographs; or
- withdraw consent to the disclosure of Inspection Photographs to the AI Services. AI analysis is a condition of using the App, because every Inspection Photograph taken through the App is analysed. If you are an App user, withdrawing this consent means you will be signed out and will no longer be able to use the App. Requests by residents or occupants regarding the processing of their personal information through the AI Services should be directed to us using the contact details below.
10.2Requests should be sent to privacy@liveably.com.au. We may need to verify your identity and consult the relevant Pilot Organisation before actioning a request.
10.3Inspection Photographs and inspection records belong to the relevant Pilot Organisation, and other information may be controlled by or form part of its business records. We may refer a request to that organisation or require its instructions before deleting the information.
10.4We may be unable to delete information immediately or in full where retention is required or authorised by law, reasonably necessary for security or legal purposes, or subject to technical backup processes. If we cannot action a request, we will explain the reason where required by law.
10.5Deleting information may affect the availability or operation of some App functions. Withdrawing consent to the AI analysis described in section 5 means you will no longer be able to use the App.
11Security
We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure; however, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Act. Users should protect their devices and access credentials and promptly notify their Pilot Organisation or Liveably of suspected unauthorised access.
12Privacy complaints
12.1Questions or complaints about our handling of personal information, whether from App users or other individuals whose personal information we hold, may be submitted to:
12.2Please provide sufficient details for us to understand and investigate the matter. We will acknowledge receipt of a complaint within 7 days and endeavour to respond substantively within 30 days.
12.3If you are not satisfied with our response, you may lodge a complaint with:
